Scheduled People Skills Courses

		Duration	Price	Available Dates
Business Writing				(Click on the date to book)
	Effective Minute Taking	1 Day	£350	07/09
	Written Communication - The Professional Approach	1 Day	£350	04/08  06/10
	Report Writing - The Four Step Approach	2 Days		Request Information
Communication Skills				(Click on the date to book)
	Effective Communication - The Key Principles	1 Day	£350	10/08  12/10
	Communicating Assertively	2 Days	£700	05/08  07/10
	Professional Telephone Skills	1 Day	£350	13/09
Creating and Keeping Business				(Click on the date to book)
	Customer Care	1 Day	£350	14/09
	Successful Selling - The Essentials	1 Day	£350	09/08  11/10
	Winning Negotiation	1 Day	£350	10/08  12/10  18/10
Recruitment and Retention				(Click on the date to book)
	Recruitment and Induction - The Process	1 Day	£350	30/08
	Interviewing Techniques	1 Day	£350	31/08
	Appraisal Skills and Performance Reviews	1 Day	£350	11/08  08/09  13/10
The Complete Management Portfolio				(Click on the date to book)
	Supervision, Leadership and Delegation	2 Days	£700	24/08  28/09  26/10
	Management Skills - Your People and Your Business	2 Days	£700	02/09
	Leadership Skills - Inspiration and Vision	1 Day	£350	01/09
	Maximising Team Performance	1 Day	£350	02/08  04/10
	Change Management	1 Day	£350	09/08  11/10
	Conflict Resolution	1 Day	£350	06/09
	Managing Performance	1 Day	£350	03/08  05/10
	Finance for Non-Finance Managers	2 Days	£700	26/08  23/09  23/09  28/10
	Core Coaching Skills	2 Days		Request Information
	Equality and Diversity	1 Day		Request Information
The Complete Trainer				(Click on the date to book)
	Train the Trainer - Delivering for Excellence	2 Days		Request Information
Training Qualifications				(Click on the date to book)
	ITOL- Certificate in Training and Occupational Learning	3 Days	£1,395	20/10
	ITOL - Advanced certificate in Occupational Learning	5 Days		Request Information
	The Foundation Certificate in Staff Development	2 Days		Request Information
ILM Accredited Courses				(Click on the date to book)
	The ILM Level 2 Award in Team Leading	3 Days	£1,349	29/09
	The ILM Level 3 Award in First Line Management	5 Days	£2,199	20/09
	The ILM Level 5 Award in Management and Leadership	6 Days		Request Information
Personal Development Suite				(Click on the date to book)
	Time Management - Maximise, Prioritise	1 Day	£350	23/08  20/09  25/10
	Presentation Skills - A Blueprint for Success	1 Day	£700	21/09
	Coping with Pressure at Work	1 Day	£350	07/09